Patient Participation Groups

Building Better Participation - Your Patient Participation Group - your link with your doctors, nurses, and practice managers. It's all about you!

Your Patient Participation Group

The PPG is a group of volunteer patients working in partnership with the practice. PPG members offer time and a wealth of knowledge, expertise and experience.

Meet regularly with the practice to discuss issues that are important to you
Listen to you - and pass your views on
Tell you what's happening by email and Facebook
Discuss with the practice future developments they are planning
Do projects that will improve the services patients receive
Help run health awareness events

Our aims

To assist in the continuous improvement in the levels of patient care, service and satisfaction as experienced by patients
To help the practice to continuously improve its ratings from the CQC, the Care Quality Commission, the independent regulator of health and social care in England
To represent all groups of patients
To provide an anonymous (and therefore 'safe' and 'candid') channel for communications from patients on their points of view concerning the practice
To ensure that patients feel that they are equal stakeholders in the current services provided by the practice and the planning and provision of new services and facilities
To assist in activities where inputs from PPG members will add value

Benefits of the PPG to the practice

The potential to engage with PPG members and therefore patients with knowledge, expertise and experience to inform practice thinking
An additional channel of communication that enables the practice to reach patients that they would normally not reach
Enhancement of the practice’s interaction with patients
Being seen to be listening to and engaging with patients

Benefits of the PPG to patients

An anonymous (and therefore 'safe' and 'candid') channel for communication on their points of view on: Issues that impact on them; What matters most to them; What is going well; What could be improved; What concerns they have
Reassurance that their opinions are being heard and treated seriously by the practice
News and alerts on upcoming events (e.g. Surgery closures)
Reminders about important clinics (e.g. Flu Clinics)
Being offered special health-related talks (e.g. Breast Cancer Events, Carer talks, Diabetes)
The opportunity to: contribute to the development of new services and facilities. To influence these in ways that are best for them, the patients
Signposting to items on the practice website

PPG activities

The activities that the PPG undertake are subject to discussion with the practice but may include:

Projects that align with the aims of the PPG and that are agreed with the practice
Assisting in the production of and dissemination of patient-friendly communications that provide patients with information about the practice, their health and how to access services
Managing communications via PPG email lists, Facebook and print publications
Arranging for poster campaigns in local outlets. (eg Library, chemists, shops)
Organization, promotion and participation in, as appropriate, in health awareness events
Helping in advising patients on available support services such as patient charities, volunteer transport, befriending and support groups
Undertaking surveys or research to find out what matters to patients and discussing the findings with the practice
Liaison with the Clinical Commissioning Group by attending regular 'Chairs Meetings'
Liaison with the PPGs in our local Primary Care Network

Engage with us now

Join the mailing list for your practice!

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